Shipping and Return Policy
Shipping Policy
At Tea Tavern, we strive to get your tea treasures to you as quickly as possible! Our standard shipping rate is $8 per order. Please allow for approximately 3-7 business days for delivery within the continental United States.
Tracking Information: After we make your tracking label, we'll send you a tracking number via email so you can stay up-to-date on its journey to your doorstep!
Adventurers hailing from the realms beyond the United States of America: Our scholars are studying the ancient "shipping" scrolls for delivering "shipments" by "ship", but for some reason, they all use the term "cargo". Surely they don't expect us to send a delivery cart into the ocean, right? Anyway, this will be followed by studies of cross-boarder deliveries, tariff payment, export/import law, and multi-national addressing systems and software tooling. This is all to say...
Sorry, we aren't able to deliver outside the United States of America, yet.
"UNACCEPTABLE! (っ'O')╮=͟͟͞🍋)`-' ) "?
Please email support@tea-tavern.com to see if there is a way we can adjust to work with you to your needs.
Return Policy
We want you to love your tea as much as we do! If for any reason you're not satisfied with your purchase, please contact us within 14 days of delivery. We offer the following return options:
- Exchange: Swap out an item for a different one (subject to availability).
- Refund: Receive a full refund (minus original shipping costs) if the item is returned in its original condition.
- Store Credit: Use the value of your return towards future purchases.
To initiate a return, please email us at support@teatavern.com with:
- Your order number
- The reason for the return to help us troubleshoot what went wrong, thus help us improve our process
- Whether you'd like to exchange, refund, or use store credit
Notes for Returns
All returns must be in their original condition and packaging.
Refunds will only be issued once we've received and inspected the returned item(s).
We reserve the right to deny any return that does not meet our quality standards.
By shopping at Tea Tavern, you acknowledge that you have read, understood, and agree to these shipping and return policies. If you have any questions or concerns, please don't hesitate to reach out!